Privacy policy
Effective Date: May 10, 2026
Ergolyx AB is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or do business with us.
It applies to business customers, consumer customers, visitors, and other individuals who interact with Ergolyx AB through ergolyx.com or by contacting us directly.
By using our website or contacting us, you acknowledge this Privacy Policy.
Data Controller
The data controller responsible for personal data processed under this Privacy Policy is Ergolyx AB.
Registered address: S:t Persgatan 39F, 753 29 Uppsala
Org.nr: 559534-2675
Email: support@ergolyx.com
Ergolyx AB is registered in Sweden and subject to the EU General Data Protection Regulation (GDPR).
Information We Collect
We collect only personal data necessary for business operations, communication, order handling, delivery, website functionality, and legal compliance.
Information you provide
We may collect your name, email address, phone number where required, shipping and billing address, company details, VAT number where relevant, order details such as products, quantities, dates and payment status, and business communications including emails and messages you send us.
We may also collect information submitted through contact forms or customer support interactions.
You are not required to create an account to contact us or place an order.
Automatically collected information
When you visit our website, we may collect limited technical data such as IP address, browser type, device information, pages visited or referral sources, and general interaction with the website, including cart and checkout activity.
This data is collected through Shopify and other website tools. We do not use this information to identify individual visitors unless necessary for website security, fraud prevention, troubleshooting, legal compliance, or order handling.
Legal Basis for Processing
We process personal data only where permitted under GDPR.
Processing may be based on contract performance for orders, deliveries, payments, customer communication and business inquiries, legal obligation to comply with Swedish accounting, tax and regulatory requirements, legitimate interest for normal business communication, B2B communication, fraud prevention, website security, troubleshooting and improving our website, and consent for analytics cookies, marketing cookies or other non-essential website tracking.
Where consent is required, you may withdraw it at any time.
How We Use Your Information
We use personal data for order processing, communication, customer service, payment handling, delivery, website functionality, fraud prevention, legal compliance, and business administration.
This includes processing and delivering orders, responding to inquiries, providing updates, resolving issues, supporting checkout and cart functionality, preventing fraud, keeping business records, and meeting accounting, tax and regulatory obligations.
We do not sell or rent personal data to third parties.
Third-Party Services
We work with trusted service providers where necessary to operate our business.
Payment processors
We use payment providers shown at checkout to process payments.
Payment information is processed directly by the relevant payment provider. Ergolyx AB does not store full credit or debit card details.
Payment providers may process personal data in accordance with their own privacy policies and applicable data protection laws.
Shipping providers
We share delivery information with logistics partners only where necessary to arrange or complete shipments.
This may include name, delivery address, contact details, order details, and information required for customs or import handling where applicable.
Website platform
Our website and store are hosted on Shopify, which may process technical, transactional and usage data on our behalf in order to operate the website, process orders, and provide checkout functionality.
For most customer data processed through our store, Ergolyx AB acts as the data controller and Shopify acts as a service provider or data processor. For certain Shopify services, Shopify may act as an independent controller in accordance with its own privacy documentation.
Analytics
We may use analytics tools to understand how visitors use our website and to improve website performance.
Analytics tools may process personal data such as IP addresses, cookie identifiers, device information, and website usage data. Where required by law, analytics cookies are only used with your consent.
Marketing
We may send marketing emails only if you have signed up to receive them or where otherwise permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@ergolyx.com.
We do not currently use SMS marketing, customer accounts, chat widgets, CRM tools, review apps, or customer service apps. If these tools are introduced, this Privacy Policy may be updated.
International Data Transfers
Some of our service providers may process personal data outside the EU or EEA.
Where this occurs, transfers are safeguarded using approved mechanisms such as the European Commission’s Standard Contractual Clauses or other legally approved safeguards.
You may contact us to request information about these safeguards.
Cookies and Tracking
We use cookies and similar technologies to operate and improve our website.
Essential cookies are required for website functionality, security, checkout, and cart operation. These cookies are always active.
Analytics, advertising, retargeting, or other non-essential cookies are only used if enabled and where required consent has been obtained.
You can manage or withdraw cookie consent through the cookie banner or your browser settings. Declining non-essential cookies will not affect core website functionality.
Data Security and Retention
We take appropriate technical and organizational measures to protect personal data, including access controls, secure systems, and encryption where appropriate.
Accounting and transaction data is retained in accordance with Swedish accounting law, normally seven years.
Customer and business communications are retained for as long as necessary to handle inquiries, orders, legal obligations, warranty matters, dispute prevention, and legitimate business records.
Analytics data is retained according to configured analytics retention settings.
When personal data is no longer required, it is deleted or anonymized.
Automated Decision-Making
We do not make decisions with legal or similarly significant effects based solely on automated processing.
Payment providers, fraud prevention tools, Shopify, or other platform services may automatically flag transactions for security, fraud prevention, or payment review. Where this affects an order, we may review the matter manually or contact you for further information.
Your Privacy Rights
Under GDPR, you have the right to request access to your personal data, request correction of inaccurate data, request deletion of personal data where legally permitted, object to or restrict certain processing, withdraw consent at any time, and request data portability where applicable.
To exercise your rights, contact us at support@ergolyx.com.
We may need to verify your identity before responding. Requests are handled within the time limits required by law.
You also have the right to lodge a complaint with your local data protection authority. In Sweden, the data protection authority is Integritetsskyddsmyndigheten (IMY).
Children’s Privacy
Our services are not directed to children under 16.
We do not knowingly collect personal data from children. If such data is identified, it will be deleted where required.
Changes to This Policy
We may update this Privacy Policy from time to time.
When changes are made, the Effective Date will be updated. The updated version will apply from the Effective Date shown at the top of this Privacy Policy.
Contact Information
For questions or requests regarding this Privacy Policy or personal data processing, contact us at support@ergolyx.com.