Privacy Policy

Effective Date: May 23, 2025

Ergolyx (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have. It covers all visitors and customers of ergolyx.com. By using our website or making a purchase, you agree to the terms of this policy. We encourage you to read it carefully.

Information We Collect

We collect only the personal information necessary to process orders and provide customer support:

  • Name: Your full name.

  • Email: Your email address (for order confirmations and support).

  • Shipping Address: The address where we deliver your orders.

  • Order Details: Information about what you purchase (items, quantities, dates, payment status).

All of these are collected when you place an order at checkout. We do not require you to create an account; you simply provide this information to complete a purchase or contact us. We also collect information you voluntarily provide through our contact form or support email (support@ergolyx.com).

We also collect non-identifying technical data automatically when you use our site, such as IP address, browser type, pages visited, and referral pages, using analytics tools. This helps us improve our site. We do not link this technical data to you personally.

How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and ship your orders (with Stripe or PayPal for payments, and UPS or other carriers for delivery).

  • Communication: To send you order confirmations, shipping updates, and to respond to your inquiries or support requests.

  • Customer Service: To provide support, troubleshoot issues, and improve our services.

  • Analytics: To analyze how our website is used (via Google Analytics and Squarespace Analytics). We use aggregated data to improve the site and make better business decisions. We do not use analytics for marketing, retargeting, or recording personal browsing behavior.

  • Legal Compliance: To comply with legal obligations (e.g. tax records, fraud prevention) and enforce our policies.

We do not use your information for any purposes unrelated to these (for example, we do not sell or rent your personal data for marketing).

Third-Party Services

We work with trusted third-party service providers to handle various business functions:

  • Payment Processors (Stripe, PayPal): We use Stripe and PayPal to process payments securely. We do not store your credit card details on our servers; payment processors handle that information under their own privacy policies.

  • Shipping (UPS, FedEx, DHL, etc.): We share your shipping address with carriers to deliver your orders.

  • Website Platform (Squarespace): Our site is hosted on Squarespace, which may collect analytics data (Squarespace Analytics) and provides a cookie consent banner.

  • Google Analytics: We use Google Analytics for site traffic analysis. This tool uses cookies to collect information about site usage. Google Analytics does not collect personal identifiers and is set up in a privacy-friendly way (for example, GA4 does not store IP addresses or other personal data). We rely on first-party analytics and have disabled any marketing features. We obtain your consent before using analytics cookies, as required by GDPR.

We do not share your personal information with third parties for advertising or marketing. We only share data as necessary to provide services (e.g. to shipping carriers for delivery) or as required by law.

Cookies and Tracking

We use cookies and similar technologies to run our website and improve your experience:

  • Essential Cookies: These are necessary to operate the shopping cart, remember your preferences, and ensure security. They are always active when you visit and do not require consent.

  • Analytics Cookies: We use cookies (via Squarespace and Google Analytics) to understand how our site is used. These cookies collect anonymous data about page visits, session duration, and other usage metrics. This helps us improve the site. We do not use any advertising or social media cookies, and no personalized behavioral tracking is done.

  • Cookie Consent: When you first visit ergolyx.com, you will see a cookie consent banner that allows you to accept or decline non-essential cookies (analytics). You can change your cookie preferences at any time by clicking the cookie settings link (typically in the site footer). Declining cookies will not break the basic functions of the site, but it will disable analytics.

By accepting cookies, you help us improve the site. You can always withdraw your consent or change settings via the banner or your browser controls.

Data Security and Retention

We take reasonable measures to protect your data:

  • Security: We use industry-standard measures like SSL encryption on checkout pages and secure servers to protect your personal information during transmission and storage.

  • Access Control: Only authorized personnel have access to personal data, and we train our staff on privacy and security.

  • Data Retention: We keep your personal information only as long as needed to fulfill the purposes outlined above or as required by law (for example, to comply with tax or accounting requirements). When data is no longer needed, it is securely deleted or anonymized. In accordance with GDPR guidance, we inform you of how long your data will be stored or the criteria for storage.

Your Privacy Rights

Your rights depend on your location and applicable law:

  • Access and Correction: You have the right to request a copy of the personal information we hold about you, and to correct any inaccuracies. We will provide a copy of your data free of charge as required by law.

  • Deletion (Right to Erasure): You may ask us to delete your personal information when it is no longer needed for its original purpose. We will comply unless we must retain it for legal or accounting reasons (e.g. tax obligations).

  • Restriction and Objection: You can request that we limit how we use your data, or object to certain processing (e.g. analytics).

  • Consent Withdrawal: If you consented to any data processing (like cookies or communications), you can withdraw it at any time. For cookies, you can adjust your preferences via the cookie banner or browser settings.

  • Data Portability: If allowed by law (such as under GDPR), you have the right to receive your data in a machine-readable format and send it to another provider.

  • California Rights (CCPA/CPRA): If you are a California resident, you have additional rights. You can ask what personal information we have collected and how we use it. You can request deletion of your information (with certain exceptions), and you can opt out of any sale of personal data (we do not sell your data). You also have the right to limit the use of your sensitive personal information. We will not discriminate against you for exercising these rights.

  • Non-Discrimination: We will not change the price or quality of goods or services or deny service if you exercise your privacy rights.

To exercise any of these rights, please contact us at support@ergolyx.com. We will verify your identity and respond within the time frame required by law (usually 30–45 days).

Children’s Privacy

Our services are not directed to children under 16 (or 13 in some regions). We do not knowingly collect personal data from children. If a child has provided us with personal information, a parent or guardian should contact us (support@ergolyx.com) to request deletion of that information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Significant changes will be communicated by email or a prominent notice on our website. We encourage you to check this policy periodically. Continued use of our services after updates means you agree to the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

  • Email: support@ergolyx.com

We will be happy to assist you with any privacy issues. Thank you for trusting ErgoLyx with your personal data.

Sources: We prepared this policy in line with data protection laws (e.g. GDPR, CCPA) and best practices. All quoted sections are for reference on required disclosures and user rights.