Terms & Conditions

Who Can Order

Ergolyx products are sold to end users—individual consumers and businesses—for their own use. We do not permit resale to third parties unless explicitly agreed. You must meet your country’s legal age requirements to enter a sales contract (for minors, a parent or guardian should consent). For businesses, each order must meet our minimums (at least 4 desks or 4 chairs).

  • Sales Policy: Products may be purchased for individual, business, or authorized retail use. Purchases for unauthorized distribution or resale are not permitted.

  • Legal Age: Orders should be placed by someone of legal contracting age in your country. If you are underage, a responsible adult must place the order on your behalf.

  • Minimum Business Order: Businesses must order at least 4 desks or 4 chairs per purchase.

  • No Account Needed: You don’t need to create an account to shop. At checkout you can provide your email and payment details to place an order.

Orders & Payment

Orders are processed in EUR. For consumers (B2C) we accept PayPal or Stripe payments at checkout; for business (B2B) customers we issue an invoice after order confirmation. All payments are in euros and final (no other currencies or partial payments).

  • Payment Methods: PayPal and credit card (via Stripe) for retail customers; invoice billing for business customers.

  • Currency: All prices and payments are in EUR (euros) only.

  • No Discounts: We do not offer coupon codes, promotions, or loyalty programs. The price you pay is the full price.

  • Order Acceptance: We will confirm your order by email. We reserve the right to refuse or cancel any order at our discretion (for example, if an item is unavailable or payment fails). If we cancel after payment, we will refund you promptly.

Pricing

All prices on our site are in EUR. Taxes (such as VAT) are calculated and displayed at checkout based on your shipping address. The price shown at checkout is the total price you pay. We do not adjust prices for discounts or coupon codes.

  • Final Price: The total price (in EUR) shown at checkout is the final price. We honor the quoted price only when you place the order.

  • Taxes & Fees: Taxes (e.g., VAT), import duties, and customs fees are all included in your final price at checkout. You will not be charged any additional taxes or fees on delivery.

  • No Promotions: We do not offer sales, coupon codes, or loyalty rewards. There are no hidden fees or surcharges beyond the stated price.

Delivery

We ship Ergolyx products worldwide to most countries. You are responsible for providing a correct delivery address and for any delays caused by an incorrect address.

  • Shipping Coverage: We ship to nearly every country (see our Shipping Information page). Delivery times vary by region and carrier.

  • Customer Duties: You must inspect your package on arrival. If items are missing or damaged, please inform us and the carrier immediately. We will assist with claims if needed.

  • Return Shipping: If you return an item under our return policy, you generally pay the return shipping cost (unless your local law requires us to reimburse it). We offer free shipping on all orders, but return shipping is typically at your expense.

Returns & Warranty

We comply with all applicable consumer protection laws. For example, EU customers have a 14-day “cooling-off” period after delivery during which they can cancel a purchase for any reason. We also honor the mandatory EU 2-year legal guarantee for manufacturing defects.

  • 14-Day Returns (EU Law): If you’re a consumer in the EU, you may return most products within 14 days of delivery for any reason. To be eligible, items must be unused, in original condition and packaging, and you must follow our return instructions (see Return Policy). You’ll receive a refund to your original payment method once we inspect the return.

  • Warranty (Defects): All products have a manufacturer’s warranty against defects in materials or workmanship. This means if your product is faulty or not as described, we will repair or replace it at no charge. EU law requires a minimum 2-year guarantee on goods. Our warranty does not cover damage caused by misuse, accidents, normal wear and tear, or unauthorized modifications.

  • Claims Process: To return or claim a warranty item, contact us promptly with proof of purchase. We will guide you through the return or warranty process (inspection, replacement, or refund) as outlined in our Returns & Refund Policy.

  • Consumer Rights: These terms do not limit any rights you have under your local consumer laws. If your country’s mandatory laws grant you greater rights (for example, a longer return window), those rights prevail.

Product Use & Liability

Use and install our products safely and only as intended. Assembly and setup instructions are provided; please follow them carefully. If you install a product incorrectly or use it in an unintended way, it may be unsafe, and we cannot be responsible for any resulting injuries or damage.

  • Proper Use: Our furniture is designed for ergonomic office use (e.g. desks for working at, chairs for sitting). Do not stand on, jump on, or otherwise misuse the furniture.

  • Assembly & Installation: Follow all assembly instructions exactly. If you’re unsure, seek professional help. Do not cut, drill, or alter the product outside of the instructions. Improper assembly or installation voids the warranty.

  • Health & Safety: Ergolyx provides ergonomic products, not medical devices or advice. We do not guarantee health outcomes. If you have health concerns (e.g. back pain), consult a medical or ergonomic professional.

  • Limitation of Liability: We will not be responsible for any injury or damage resulting from misuse, improper installation, or failure to follow instructions. To the extent allowed by law, we exclude liability for indirect, special, or consequential damages. Consumer protection laws always apply where they give you more rights.

Intellectual Property

All content on the Ergolyx site and in our products (including text, images, designs, logos, and product names) is our property or licensed to us, and is protected by copyright, trademark, and other intellectual property laws.

  • Ownership: Ergolyx owns or licenses the rights to all site content and product designs. You acquire no intellectual property rights by purchasing or viewing our products.

  • No Reuse: You may not copy, reuse, publish, or distribute our content (images, text, manuals, logos, etc.) without our written permission. For example, these images are licensed for use on our site and “may not be reused or redistributed” elsewhere.

  • Trademarks: The Ergolyx name and logos are trademarks. Do not use them without permission.

Customer Responsibilities

You also have responsibilities to ensure safe use of Ergolyx products:

  • Accurate Information: Provide complete and correct billing and shipping information. Verify the order details before confirming.

  • Inspect Deliveries: Check your shipment upon delivery. If anything is missing or damaged, report it to us immediately.

  • Follow Instructions: Keep and read all user manuals and safety guides. Follow maintenance and care instructions to avoid damage or injury.

  • Safe Environment: Use products on stable, level surfaces. Ensure the installation area meets any structural requirements (e.g. weight limits, mounting surfaces).

  • Child Safety: Keep products and small parts away from children, and do not allow children to play on furniture.

Legal

These Terms, together with our Privacy Policy, Cookies Policy, Shipping Information, and Returns & Warranty policies, form the agreement between you and Ergolyx.

  • Compliance: We follow all relevant laws. We comply with GDPR and other data-protection laws regarding your personal information (see our Privacy Policy for details).

  • Consumer Laws: Nothing in these Terms limits the rights given to you by local consumer protection laws. Where there’s a conflict, mandatory local law takes precedence.

  • Governing Law: These Terms are governed by Swedish law and EU regulations. If your country’s laws give you additional rights, those rights apply.

  • Severability: If a court finds any part of these Terms invalid, the rest remain in effect.

  • Third-Party Services: We are not responsible for third-party services (e.g. payment processors or shipping carriers). Any issues with those services must be resolved with the provider.

Changes

We may update these Terms from time to time. We recommend checking this page before each order. Continuing to use our site or services after any updates means you agree to the new terms.

  • Updates: We reserve the right to modify or replace these terms.

  • Notification: For major changes, we’ll notify you (for example, via email or a notice on our site).

  • Your Acceptance: Your continued use of Ergolyx services after changes indicates your acceptance of the updated Terms.