Return & Refund Policy
Effective Date: November 18, 2025
We want you to be happy with your purchase. If for any reason you are not satisfied, our policy outlines the conditions under which you may return a product and receive a refund. This policy applies to all orders placed on ergolyx.com. It complements your legal rights (where applicable) and will be updated when necessary. Please contact us with any questions or clarifications.
Returns and Eligibility
Return Window: You may request a return within 14 days of delivery. If local laws in your country provide a longer return period, we will honor the longer timeframe.
Condition of Items: To be eligible, items must be returned in their original condition, with all parts and packaging. We may deduct an appropriate amount from the refund if the product shows signs of use beyond what is necessary to inspect it.
No Exchanges or Credits: We offer refunds only to the original payment method. We do not provide exchanges, replacements, or store credit. If you received a defective or incorrect item, please see our Warranty & Claims policy or contact support for assistance (these situations are handled separately from change-of-mind returns).
Custom-made Desks: Custom-built desks (where you selected non-standard frame color, tabletop finish, size, or other specifications) are excluded from the right of withdrawal. These products are made specifically for you and cannot be resold as new.
Initiating a Return: Please contact our Customer Support team at support@ergolyx.com before returning any item. Include your order number and reason for return. Our team will confirm eligibility and provide you with any necessary return instructions or authorization.
Return Shipping
Customer Responsibility: You are responsible for the cost of return shipping (postage and insurance) unless we provide a prepaid label. This aligns with consumer law, which allows sellers to require customers to cover return costs. We recommend using a trackable service and retaining proof of postage. Items lost or damaged in return transit are the customer’s responsibility.
Packaging: Please pack the item securely, preferably in its original packaging (including all accessories, manuals, and packing materials). Products must be returned in good, resalable condition. We may deduct an appropriate amount from the refund if the returned item shows damage, signs of use beyond inspection, or missing parts.
Refunds
Processing Time: Once we receive and inspect your return, we will process approved refunds within 14 days. Refunds are issued to your original payment method (e.g. credit card, Stripe, PayPal). Payment processors may take additional time to post the funds.
Conditions: Refunds are granted if the item is returned in its original condition, with all parts and packaging. If inspection shows signs of use beyond what is necessary to inspect the item, or if parts are missing or damaged, we may reduce or refuse the refund depending on the extent of the issue.
No Restocking Fee: We do not charge restocking or handling fees on approved returns. Refunds equal the original purchase price of the item, excluding any shipping fees paid to us.
How to Initiate a Return
Email Support: Contact us at support@ergolyx.com. Provide your name, order number, and reason for the return. We will reply with instructions and a return authorization if the return is approved.
Prepare the Shipment: Pack the item securely, preferably in its original box, and include all original materials. Mark the return authorization number (if provided) on the package. Ship the return to the address we provide using a reputable, trackable carrier. We are not responsible for returns lost or damaged in transit if sent through untracked or uninsured methods.
Track Your Return: Use a shipping service with tracking and insurance. Keep your tracking number handy in case you need to verify delivery. We cannot issue a refund until we physically receive the return.
Please do not send any returns without contacting us first. Unsolicited returns may be refused or incur delays.
Non-Returnable Items
As noted above, custom-made desks are final sale.
Other non-returnable items include goods clearly marked as ‘non-returnable’ at the time of purchase.
In general, products showing signs of use, alteration, or damage beyond what is necessary to inspect them are not eligible for a change-of-mind refund. Exceptions apply if the item is defective or not as advertised. See your statutory rights below.
Your Legal Rights
This policy is intended to comply with the consumer protection laws of the regions where our customers are located. Your rights depend on your local laws. For example:
EU: Customers have a statutory 14-day “cooling-off” period starting the day after delivery. During this time, you may cancel and return most goods without penalty other than the cost of return shipping. Custom or personalized products are exempt. In some EU countries, the withdrawal period may extend up to 30 days. We comply with these minimum legal standards.
If you are unsure of your legal rights, we encourage you to consult your local consumer protection agency. Our policy and staff aim to respect those rights at all times.
Policy Updates and Contact
We may update this Return & Refund Policy from time to time. The Effective Date above indicates when the latest version was posted. Any changes will be published on this page. Your use of ergolyx.com after an update constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically.
For any questions or concerns about returns, refunds, or your order, please contact our customer support team: support@ergolyx.com. We strive to respond promptly and ensure your satisfaction with our service.